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Explain 'impression management' and give an example of its use in the workplace.

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The process by which individuals attempt...

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________ requires some congruence between the goals of the leader and those being led.


A) Communication
B) Information
C) Power
D) Leadership

E) None of the above
F) B) and C)

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Which of the following is not a power tactic?


A) rational persuasion
B) personal appeals
C) ingratiation
D) legitimate coercion

E) A) and B)
F) A) and C)

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Avoidance of ________ is why most organisations develop multiple suppliers rather than give their business to only one.


A) knowledge
B) power
C) dependency
D) independence

E) B) and D)
F) B) and C)

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________ power is based on identification with a person who has desirable resources or personal traits.


A) Legitimate
B) Coercive
C) Expert
D) Referent

E) All of the above
F) None of the above

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List and discuss the bases of formal power.

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Formal power can come from the ability t...

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Sexual harassment is frequently concerned with power abuse.

A) True
B) False

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Your physician has advised you to take a series of medications.You comply because of her ________ power.


A) reward
B) coercive
C) expert
D) legitimate

E) All of the above
F) A) and B)

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Politicking is most likely to be used when decisions are made in a climate of ambiguity.

A) True
B) False

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____________ is the ability to influence others in such a way as to enhance one's objectives.


A) Political skill
B) Power
C) Dependency
D) Power tactics

E) A) and B)
F) None of the above

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People who are most likely to respond positively with soft power tactics tend to be more reflective and have high self-esteem.

A) True
B) False

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Research suggests that people from politically turbulent countries in the Middle East or Latin America might be more accepting of organisational politics,and even more willing to use aggressive political tactics in the workplace,than people from countries such as Australia,Great Britain or Switzerland.

A) True
B) False

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'Charismatic dynamism' is an extension of referent power.

A) True
B) False

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Dependency explains why organisations use single suppliers.

A) True
B) False

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You are more likely to be effective if you begin with 'softer' tactics that rely on personal power.

A) True
B) False

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Rigid adherence to rules exemplifies the 'overconforming' defensive behaviour.

A) True
B) False

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An organisation can be free of politics when:


A) all members of the organisation hold competing goals
B) performance outcomes become subjective
C) organisational resources are made abundant
D) all members of the organisation hold similar interests

E) B) and D)
F) All of the above

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Formal power can come from:


A) formal authority
B) the ability to coerce
C) the ability to reward
D) all of the above

E) None of the above
F) B) and D)

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Reward power rests on the allocation of things others view as valuable.

A) True
B) False

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Rational persuasion is the only tactic that is effective across organisational levels.

A) True
B) False

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