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Exam 5: Planning: The Foundation of Successful Management

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Question 61

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For MBO to be successful,top management must be committed,it must be applied organizationwide,and _____.

A) objectives must cascade
B) employees need to provide continuous feedback to each other
C) objectives must remain fixed and unchanging
D) objectives must be generated bottom-up
E) there must be community support

F) B) and E)
G) B) and D)

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Question 62

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Writing employee schedules and a list of things to do for the cook is a type of ____.

A) strategic planning
B) operational planning
C) delegation management
D) human resource management
E) tactical planning

F) A) and E)
G) A) and C)

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Question 63

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Summarize strategic management.

To ensure that plans are moving in the right direction,managers can use the ______.

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n) ____.

Almost everyone starting a new business is advised to write a business plan.

Setting target dates or deadline dates for when goals are to be attained is not always needed.

With the first step in management by objectives,it is necessary to have back-and-forth negotiation between managers and their subordinates to make the objectives practicable.

Clothing maker Patagonia states that its purpose as an organization is to "build the best product,cause no unnecessary harm,[and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___.

The mission statement expresses the ____.

MBO works by objectives moving through the organization;that is,top managers set general organizational objectives,which are translated into divisional objectives,which are translated into departmental objectives.The hierarchy ends in individual objectives set by each employee.This is an example of MBO working as objectives ______ through the organization.

In a management meeting,Paula,the CEO of ABC Industries,mentioned that deadlines are a great motivator.She believes this because the entire purpose of making a plan and setting goals is to deliver to a customer specified results within a specified period of time.Therefore,Paula can claim that deadlines are a great motivator.

Peter,the night supervisor in a fast-food restaurant,was given the responsibility by Mr.Jones,the general manager,of planning a number of the normal daily tasks by his workers over the next 3 months.This type of planning by Peter is known as operational planning.

Alicia,a district manager for a global retailer,is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year.What is Alicia doing?

Strategic,tactical,and operational are the ____.

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____.

With MBO,research shows people are impelled to set more difficult goals-if _____.

Discuss the four-step process of MBO.

Andre,the plant manager,is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives.This month Andre asked his managers to concentrate on the two first steps of MBO,which are ____.

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.