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The best way to evaluate the success of your communication is through ____________________.

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The third phase of the 3-x-3 writing process includes revising, proofreading, and ____________________.

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Most experts who have had a lot of practice can prepare a perfect document on the first try.

A) True
B) False

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Expert writers agree that a significant amount of time should be spent on the revision phase of the writing process.Describe what takes place during the revision phase of the writing process, and explain why this phase is so important.

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Student answers will vary.
The third pha...

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The sentence In the event that you earn your master's degree, please consider applying again could be made more effective by eliminating a(n)


A) opening filler.
B) redundancy.
C) long lead-in.
D) flabby expression.

E) B) and C)
F) All of the above

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____________________ is the process of analyzing whether your message has achieved its purpose.

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Careful proofreaders should look for problems with spelling, grammar, punctuation, names and numbers, and ____________________.

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Use phrases such as please do not hesitate to and feel free to to make your writing sound businesslike.

A) True
B) False

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One of the best ways to ensure rapid comprehension of ideas is through the use of numbered or ____________________ lists.

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Which of the following sentences sounds most conversational?


A) The undersigned is sincerely grateful for the kind assistance you provided last week.
B) Thanks for your help last week.
C) It is my sincere hope that it was not too much of an inconvenience for you to sacrifice your valuable time to assist a colleague last week.
D) My sincere gratitude is offered to you in exchange for the support you offered to me last week.

E) None of the above
F) All of the above

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Words such as as per your request, please do not hesitate to, and enclosed please find are stale expressions that other writers have used over the years.These expressions are known as ____________________ business phrases.

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A trite business phrase such as as per your request


A) contains unnecessary redundancy.
B) is a stale expression that other writers have used over the years.
C) is unclear because it is too technical.
D) sounds professional and businesslike.

E) A) and D)
F) C) and D)

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This sentence contains parallel construction: Our new copier sorts, collates, and it can staple documents.

A) True
B) False

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Headings are used only in reports; they are never used in letters, memos, or e-mail messages.

A) True
B) False

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To add exuberance to your business documents, freely use words such as totally, definitely, extremely, and actually.

A) True
B) False

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