Question 1

A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an) :

Accepted Answer

A)  HRM analysis.
B)  HRM needs assessment.
C)  HRM outcome review.
D)  HRM audit.
E)  none of the abovE.F) B) and E)
G) A) and E)

Question 2

What can organizations do to increase job satisfaction?

Accepted Answer

A)  Design complex,meaningful jobs
B)  Help employees pursue goals
C)  Set satisfactory pay levels
D)  Hire employees predisposed to being satisfied
E)  All of the choices are correctF) C) and D)
G) A) and C)

Question 3

Identify four ways that organizations demonstrate corporate social responsibility.

Accepted Answer

The textbook identified four ways that o...

Question 4

What is a high-performance work system? Identify and briefly discuss the five elements that make up a high-performance work system.

Accepted Answer

A high-performance work system is the ri...

Question 5

Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.

Accepted Answer

A) True 
 B)False

Question 6

What is an HRM audit? Identify at least one business indicator and one customer satisfaction measure for each of the following: Staffing,Training,and Overall Effectiveness.

Accepted Answer

An HR audit is a formal review of the ou...

Question 7

Companies with high levels of employee engagement had only slightly higher total shareholder return than those companies with low levels of engagement.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)  e-HRM
B)  Transaction processing
C)  Expert systems
D)  Outsourcing
E)  Decision support systemsF) C) and E)
G) D) and E)

Question 9

In a high-performance work system,interesting jobs directly result in which of the following outcomes?

Accepted Answer

A)  Satisfied and engaged workers
B)  Knowledge sharing
C)  Satisfied customers
D)  Innovation
E)  Higher salesF) B) and E)
G) A) and B)

Question 10

In high-performance work systems,organizational structure promotes all of the following,EXCEPT:

Accepted Answer

A)  cooperation.
B)  learning.
C)  continuous improvement.
D)  All of the above choices are promoted by organizational structure.
E)  Only "a" and "b" are promoted by organizational structurE.F) B) and E)
G) A) and B)

Question 11

Which one of the following statements about expert systems is FALSE?

Accepted Answer

A)  They deliver high-quality decisions but cannot reduce costs.
B)  They provide consistency in decision-making.
C)  They can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require many highly skilled-employees.
D)  They help avoid the errors that can result from fatigue and decision making biases.
E)  In proactive HR departments,expert systems are often part of a human resource information system.F) C) and D)
G) B) and E)

Question 12

Identify and briefly describe the two types of employee turnover.What are the costs associated with each type of employee turnover?

Accepted Answer

The two types of employee turnover are:
...

Question 13

People's perception of __________ justice will be enhanced when the following are used: consistent procedures,avoidance of bias,accurate information,a way to correct mistakes,all interests are represented,and ethical standards.

Accepted Answer

A)  outcome
B)  procedural
C)  interactional
D)  all of the above
E)  none of the aboveF) B) and D)
G) A) and B)

Question 14

A benefit of self-service is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 15

Turnover initiated by an employer is called voluntary turnover.

Accepted Answer

A) True 
 B)False

Question 16

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n) :

Accepted Answer

A)  e-learning organization.
B)  adaptive organization.
C)  learning organization.
D)  next-generation organization.
E)  knowledge organization.F) C) and D)
G) A) and E)

Question 17

Engagement has both a(n) ___________ and a(n) ____________ component and is evidenced through employee behaviours.

Accepted Answer

A)  positive;negative
B)  emotional;cognitive
C)  engaging;disengaged
D)  individual;team
E)  appropriate;inappropriateF) A) and B)
G) A) and C)

Question 18

Decision support systems are:

Accepted Answer

A)  computer software systems designed to help managers solve problems by showing how results vary when the manager alters assumptions or datA.
B)  computations and calculations used to review and document human resources decisions and practices.
C)  systems that incorporate the decision rules used by people who are considered to have expertise in a certain area.
D)  the set of topics on which a human resource information system collects and maintains information.
E)  using equipment and information processing to perform activities that had been performed by peoplE.F) C) and D)
G) A) and E)

Question 19

Employee engagement refers to giving employees responsibility and authority to make decisions.

Accepted Answer

A) True 
 B)False

Question 20

The usual way to measure satisfaction or engagement is with a survey.

Accepted Answer

A) True 
 B)False

Exam 11: Creating and Sustaining Hig

Turnover initiated by an employer is called voluntary turnover.

Correct AnswerverifiedShow Answer

Identify four ways that organizations demonstrate corporate social responsibility.

Correct AnswerverifiedThe textbook identified four ways that o...View AnswerShow Answer

What can organizations do to increase job satisfaction?

Correct AnswerverifiedShow Answer

Employee engagement refers to giving employees responsibility and authority to make decisions.

Correct AnswerverifiedShow Answer

Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.

Correct AnswerverifiedShow Answer

A benefit of self-service is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Correct AnswerverifiedShow Answer

Which one of the following statements about expert systems is FALSE?

Correct AnswerverifiedShow Answer

A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an) :

Correct AnswerverifiedShow Answer

Engagement has both a(n) ___________ and a(n) ____________ component and is evidenced through employee behaviours.

Correct AnswerverifiedShow Answer

What is an HRM audit? Identify at least one business indicator and one customer satisfaction measure for each of the following: Staffing,Training,and Overall Effectiveness.

Correct AnswerverifiedAn HR audit is a formal review of the ou...View AnswerShow Answer

In high-performance work systems,organizational structure promotes all of the following,EXCEPT:

Correct AnswerverifiedShow Answer

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n) :

Correct AnswerverifiedShow Answer

Decision support systems are:

Correct AnswerverifiedShow Answer

In a high-performance work system,interesting jobs directly result in which of the following outcomes?

Correct AnswerverifiedShow Answer

Identify and briefly describe the two types of employee turnover.What are the costs associated with each type of employee turnover?

Correct AnswerverifiedThe two types of employee turnover are:...View AnswerShow Answer

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

Correct AnswerverifiedShow Answer

People's perception of __________ justice will be enhanced when the following are used: consistent procedures,avoidance of bias,accurate information,a way to correct mistakes,all interests are represented,and ethical standards.

Correct AnswerverifiedShow Answer

Companies with high levels of employee engagement had only slightly higher total shareholder return than those companies with low levels of engagement.

Correct AnswerverifiedShow Answer

The usual way to measure satisfaction or engagement is with a survey.

Correct AnswerverifiedShow Answer

What is a high-performance work system? Identify and briefly discuss the five elements that make up a high-performance work system.

Correct AnswerverifiedA high-performance work system is the ri...View AnswerShow Answer

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The textbook identified four ways that o...
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Engagement has both a(n) _ and a(n) __ component and is evidenced through employee behaviours.

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An HR audit is a formal review of the ou...
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The two types of employee turnover are:
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A high-performance work system is the ri...
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