Question 1

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Accepted Answer

A)  failed to encourage open communication.
B)  could lead to violations of U.S.antitrust laws.
C)  is based on the values and attitudes of Japanese culture.
D)  is too dependent on the assumptions of scientific management.E) B) and D)
F) C) and D)

Question 2

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Accepted Answer

A)  Henry Gantt
B)  Elton Mayo
C)  Peter Drucker
D)  John HawthorneE) All of the above
F) A) and C)

Question 3

To implement self-managed teams,managers at most companies must reinvent work.

Accepted Answer

A) True 
 B)False

Question 4

Job ___________ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.

Accepted Answer

A)  optimization
B)  enhancement
C)  enlargement
D)  maximizationE) B) and D)
F) B) and C)

Question 5

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Accepted Answer

A) True 
 B)False

Question 6

The original goal of the Hawthorne studies was to determine:

Accepted Answer

A)  the average IQ of production employees.
B)  whether employees could work effectively in unsupervised teams.
C)  the level of illumination that was associated with optimum productivity.
D)  how to stimulate employees to be more creative.E) A) and B)
F) C) and D)

Question 7

The best remedy for staving off perceptions of inequity is:

Accepted Answer

A)  Keeping employees' pay rates as a guarded secret between HR department and the supervisor.
B)  Hiring at least one person fewer than you believe the work situation requires.
C)  Frequent and open communication among all employees and managers.
D)  Regularly reminding employees that relatively speaking they are very fortunate to have jobs.E) All of the above
F) None of the above

Question 8

At one of the new campuses of Wild Oak Community College,administrative staff members are trained on a number of jobs including general student registration procedures,advising,counseling,computer support,and faculty assistance.Although Christy usually registers students and Sam usually advises students,they can easily switch roles and help each other out during busy times.They can also be called into a classroom to assist an instructor troubleshoot a computer issue.Unlike other College's where lines are long and students must come back several times in order to be served,at Wild Oak,you never hear someone say,"It's not my job!" This campus has successfully implemented _____________.

Accepted Answer

A)  job simplification
B)  job rotation
C)  job enlargement
D)  a self-managed teamE) B) and C)
F) A) and B)

Question 9

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Accepted Answer

A) True 
 B)False

Question 10

As a contemporary manager,your employees will be motivated to provide you with important feedback if:

Accepted Answer

A)  you provide closed-end surveys on a monthly basis.
B)  you prepare daily,company-wide passive voicemail messages.
C)  you institute a respectful rank and file politeness plan,where middle and higher level managers are addressed as "Mr.","Ms",or "Dr.".
D)  you solicit open-ended responses from your employees.E) All of the above
F) A) and B)

Question 11

The first step toward establishing open communication within an organization is to:

Accepted Answer

A)  create a clear chain of command much like the one found in military organizations.
B)  set up a computer network.
C)  place suggestion boxes in every department.
D)  create an organizational culture that rewards listening.E) None of the above
F) B) and C)

Question 12

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

Accepted Answer

A) True 
 B)False

Question 13

Mark successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences is an example of an extrinsic reward.

Accepted Answer

A) True 
 B)False

Question 14

Progressive managers are rewarding good work in all kinds of ways including family trips,informal events at work,and just letting everyone know when someone does a good job.

Accepted Answer

A) True 
 B)False

Question 15

Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

Accepted Answer

A)  A
B)  X
C)  Y
D)  ZE) A) and B)
F) C) and D)

Question 16

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Accepted Answer

A) True 
 B)False

Question 17

The generation born between 1980 and 2000 is known as Generation:

Accepted Answer

A)  We
B)  Me two
C)  Y
D)  ZE) A) and D)
F) A) and C)

Question 18

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the _________________.

Accepted Answer

A)  need to examine why workers are actively disengaged at their jobs
B)  need for people to go back to school and learn new skills
C)  suggestion to reexamine these results by using other methods of data collection
D)  current motivational theories and why the application of these theories is not working in modern day businessesE) None of the above
F) B) and D)

Question 19

Which of the following statements about cultural differences in the workplace is most accurate?

Accepted Answer

A)  The best way to deal with cultural differences in the workplace is to treat everyone the same way.
B)  Cultural differences were once a major problem,but television,telecommunications,e-mail,and the Internet have brought people closer together and greatly reduced cultural differences.
C)  Managers must be very aware of cultural differences and recognize that different employees may respond best to different management and motivational styles.
D)  Only firms that hire a lot of foreign-born employees are likely to have problems dealing with cultural differences.Employees born in the United States tend to have a common set of values and attitudes,regardless of age or social background.E) A) and C)
F) A) and D)

Question 20

Cedric works for a landscaping business.His employer has asked Cedric if he would be willing to work overtime this weekend to finish a job for an important client.According to expectancy theory,Cedric will want to compare the compensation or other rewards offered by his employer to the extra effort involved before he decides whether to agree to the job.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating Employees

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Correct Answer
verified

Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

Correct Answer
verified

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the _________________.

Correct Answer
verified

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Correct Answer
verified

Mark successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences is an example of an extrinsic reward.

Correct Answer
verified

The generation born between 1980 and 2000 is known as Generation:

Correct Answer
verified

The first step toward establishing open communication within an organization is to:

Correct Answer
verified

The best remedy for staving off perceptions of inequity is:

Correct Answer
verified

Job ___________ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.

Correct Answer
verified

Correct Answer
verified

The original goal of the Hawthorne studies was to determine:

Correct Answer
verified

Which of the following statements about cultural differences in the workplace is most accurate?

Correct Answer
verified

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Correct Answer
verified

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

Correct Answer
verified

To implement self-managed teams,managers at most companies must reinvent work.

Correct Answer
verified

As a contemporary manager,your employees will be motivated to provide you with important feedback if:

Correct Answer
verified

Progressive managers are rewarding good work in all kinds of ways including family trips,informal events at work,and just letting everyone know when someone does a good job.

Correct Answer
verified

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Correct Answer
verified

Correct Answer
verified

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Correct Answer
verified

Exam 10: Motivating Employees

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Correct AnswerverifiedShow Answer

Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

Correct AnswerverifiedShow Answer

Your textbook referred to a Gallup poll taken in 2011 that indicated that only 47% of workers surveyed felt loyalty toward their employer.This figure was down from 59% just three years earlier.This reflects a serious concern about the _________________.

Correct AnswerverifiedShow Answer

William Ouchi believed that a pure Type J approach to management would not work in the United States because it:

Correct AnswerverifiedShow Answer

Mark successfully completed a very challenging assignment given to him by his supervisor at work.The feeling of accomplishment and satisfaction Mark experiences is an example of an extrinsic reward.

Correct AnswerverifiedShow Answer

The generation born between 1980 and 2000 is known as Generation:

Correct AnswerverifiedShow Answer

The first step toward establishing open communication within an organization is to:

Correct AnswerverifiedShow Answer

The best remedy for staving off perceptions of inequity is:

Correct AnswerverifiedShow Answer

Job ___________ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The original goal of the Hawthorne studies was to determine:

Correct AnswerverifiedShow Answer

Which of the following statements about cultural differences in the workplace is most accurate?

Correct AnswerverifiedShow Answer

The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.

Correct AnswerverifiedShow Answer

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

Correct AnswerverifiedShow Answer

To implement self-managed teams,managers at most companies must reinvent work.

Correct AnswerverifiedShow Answer

As a contemporary manager,your employees will be motivated to provide you with important feedback if:

Correct AnswerverifiedShow Answer

Progressive managers are rewarding good work in all kinds of ways including family trips,informal events at work,and just letting everyone know when someone does a good job.

Correct AnswerverifiedShow Answer

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Correct AnswerverifiedShow Answer

Correct Answer
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